Introduction
The Hydro Drip Bar — Gluta Hub ("we," "our," or "us") operates IV therapy and wellness clinics at locations in Temecula, Mira Mesa (San Diego), and National City, California. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (thehydrodripbar.com), contact us, or use our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
Information We Collect
Information You Provide Directly
- Full name, date of birth, and contact details (phone, email, address)
- Health history, medical conditions, allergies, and current medications provided during intake
- Appointment booking information and treatment preferences
- Payment information (processed securely through Square; we do not store full card numbers)
- Communications you send us via email, phone, or contact forms
- Signed consent and intake forms
Information Collected Automatically
- IP address, browser type, and device information
- Pages visited, time spent on pages, and referring URLs
- Cookie and tracking data (see Cookies section below)
How We Use Your Information
We use your information to:
- Provide, administer, and personalize IV therapy and wellness treatments
- Schedule and confirm appointments
- Process payments and manage your account
- Communicate treatment instructions, follow-up care, and health information
- Comply with applicable laws, regulations, and medical licensing requirements
- Send appointment reminders and promotional offers (with your consent)
- Improve our website, services, and client experience
- Maintain treatment records as required by California law
Sharing of Information
We do not sell your personal information. We may share your information with:
- Medical Director: Dr. Guillermo Castillo, MD provides medical oversight and may review treatment records
- Service Providers: Third parties that help us operate our business (booking platforms, payment processors, email services) under confidentiality agreements
- Legal Requirements: When required by law, court order, or government regulation
- Emergency Situations: When necessary to protect your safety or the safety of others
- Business Transfers: In the event of a merger, acquisition, or sale of assets, with continued privacy protections
Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. These may include:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
- Marketing cookies: Used to deliver relevant advertisements (e.g., Meta Pixel, Google Ads)
You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.
HIPAA & Protected Health Information
As a healthcare services provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) — including treatment records, health history, and clinical notes — is governed by our HIPAA Notice of Privacy Practices, which provides additional rights and protections.
We implement administrative, technical, and physical safeguards to protect your PHI in accordance with HIPAA requirements.
California Privacy Rights (CCPA / CPRA)
As a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you
- Right to Delete: Request deletion of personal information we have collected, subject to certain exceptions
- Right to Correct: Request correction of inaccurate personal information
- Right to Opt-Out: Opt out of the sale or sharing of personal information (we do not sell your data)
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To exercise these rights, contact us at info@thehydrodripbar.com or call (951) 319-2382. We will respond within 45 days.
Data Retention
We retain personal information for as long as necessary to provide services and comply with legal obligations. Medical and treatment records are retained for a minimum of 7 years in accordance with California Health and Safety Code requirements. After that period, records are securely destroyed.
Data Security
We implement industry-standard security measures to protect your information, including encrypted data transmission (SSL/TLS), access controls, and secure data storage. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
If you believe your information has been compromised, please contact us immediately at info@thehydrodripbar.com.
Minors
Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without verifiable parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it removed.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact us:
- Email: info@thehydrodripbar.com
- Phone: (951) 319-2382
- Mail: The Hydro Drip Bar, 27420 Jefferson Ave, Suite 101-A, Temecula, CA 92590